Telemarketing Executive

Job Description SummaryDelivers basic technical, administrative, or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems. Requires a developing knowledge of the organization, products, and/or services. Understands simple instructions and procedures. Performs Telemarketing duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. This role typically reports to our international markets. This role is eligible for sales incentive compensation (IC).Job DescriptionReporting to the Telesales Manager, you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.Main Duties / ResponsibilitiesRespond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolutionAchieve sales targets pre-determined by managementCommunicate regularly with membersAchieve / exceed set productivity and quality standardsAdhere to regulatory targets within our territorial limitsSell with integrity and treat customers fairlyInterface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issuesMaintain accurate records and files as requiredActively support other team members and the achievement of team objectivesProvide support to less experienced team membersIdentify potential process improvements and make recommendations to Team LeaderTo carry out other ad hoc tasks as required to meet business needsSkills / ExperienceStrong customer focus with ability to identify and solve problemsExcellent interpersonal skillsGood verbal and written communicationAbility to exercise judgementAbility to organise, prioritise and manage workflowThe ability to work well in a team environmentBasic system navigation and Microsoft application skillsGood keyboard skillsRegulatory awarenessProven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process1 – 2 years’ experience in health industry, insurance background or outbound sales backgroundCompetenciesDrive for resultsListeningPeer relationshipsPersonal learningPriority settingProblem solvingPlease ensure that you are able to meet the shift requirement outlined above and also are able to demonstrate on your application your sales experience within a highly regulated environment.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.#J-18808-Ljbffr