Telecommunication Agent (Russian Speaker)

Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer LogReport broadband and telephone equipment defects to the relevant vendorsAttend to complaints and enquiries referred to by Communications AssistantHighlight important events special instructions and information to the teamHandle follow ups passed over from the previous shiftHandle and deliver the Hotels general emails to the relevant departments promptly for follow upMonitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow upMonitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting systemEnsure Broadband charges tally with the Hotel PMS postingsConduct and attend trainings daily briefings and monthly departmental meetings when necessaryMaintain good housekeeping standards and adhere to all safety and loss control proceduresMonitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering DeptKeep an accurate record of the inventory rental equipments and stockTabulate daily and monthly traffic analysis reportQualificationsAt least 1 year of experience in the Hospitality/Service Industry preferredGood spoken and written English/RussianAble to read and speak Arabic/RussianComputer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS systemExcellent management planning decision making interpersonal communication and counselling skills.Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management SystemMinimum O level education with 5 credits or DiplomaRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr