Tele Agent - Car Buyer

Dubai, United Arab Emirates | Posted on 11/22/2024Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. Wework smart and make things happen, offering theeasiest, safest and most transparent experience to buy or sell a car.But our journey doesn't stop there: at KAVAK our goal is global! Nowour footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal:to transform the automotive market around the world.Today we have more than 180 Kavakees on the GCC team and growing,surrounding ourselves with the best talentto continuebuilding the technology, processes, and products that make us thenumber one player in the pre-owned car market.Wanna join us on this exciting ride?Job DescriptionSupply Onboarding AgentWe are seeking a motivated and customer-focused Onboarding Agent to join our team in the car buying sector. The successful candidate will play a key role in assisting customers through the initial stages of their car buying journey, ensuring a seamless, supportive, and engaging experience.Key ResponsibilitiesCustomer Onboarding: Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences. Provide clear instructions for completing any required paperwork or digital forms.Customer Support: Address customer inquiries related to the car buying process via phone, email, or chat. Proactively communicate updates on the status of their application or purchase.Education & Guidance: Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner. Offer product and service recommendations based on customer preferences and budget.Data Management: Accurately record and update customer information in CRM tools or company databases. Ensure compliance with all data security and confidentiality standards. Work closely with sales, finance, and support teams to ensure customers are matched with the right options. Provide feedback on improving the onboarding experience.RequirementsPrevious experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).Excellent verbal and written communication skills.Strong organizational skills with attention to detail.Ability to manage multiple tasks and prioritize effectively.Proficiency in CRM tools and basic digital platforms.Customer-first mindset with a friendly, approachable attitude.Problem-solving skills and the ability to stay calm under pressure.Passion for the automotive industry is a plus.What we offerHealth insuranceLife insurance26 working days of holidaysPreferential price for retail cars upon completion of probation periodWorking schedule - 6 days/week, 9 hours (including one hour for lunch)Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI'sFamily visa is not providedDo you want to be part of this story? Apply now!#J-18808-Ljbffr