Telco Launch Ops Manager — Vendor & Logistics

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.Besides its SaaS business, Circles operates three other distinct businesses:Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roamingfor over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.About The RoleWe are seeking a hands-on, execution-oriented Operations Program Manager to lead the operational setup, logistics execution, and vendor ecosystem for our new digital telco brand in the MENA region. As the in-market operations lead, you will be on the frontlines of launch execution, building local infrastructure, managing vendors, and ensuring seamless customer fulfillment experiences.This role combines strategic thinking with in-market execution and vendor management. You will be the local anchor point across all operations touchpoints—owning everything from last-mile logistics performance to warehousing, SIM provisioning, and fulfillment workflows.What You’ll Be Responsible ForMarket launch & executionDrive on-the-ground operations setup for new market launches, including warehousing, SIM logistics, last-mile delivery, and customer fulfillment modelsConduct market-specific operational research to identify operational best practices and regulatory requirementsVendor & partner managementLead the end-to-end vendor lifecycle: from RFPs and contract negotiations to onboarding, performance reviews, and issue resolutionManage day-to-day relationships with local 3PLs, logistics providers, SIM vendors, packaging suppliers, and other operational partnersDefine and enforce SLAs, KPIs, and escalation protocols to ensure top-tier customer delivery experiencesProcess executionOperationalize efficient processes for order fulfillment, SIM/eSIM provisioning, warehousing, and returns managementPartner with Tech and Product teams to implement digital workflows and dashboards that drive automation and real-time visibilityDevelop contingency plans for supply chain and logistics risksPerformance monitoring & cost controlTrack and analyze key metrics such as fulfillment turnaround time, failed deliveries, cost-per-order, etc.Drive continuous improvement initiatives to reduce operational inefficiencies and enhance customer outcomesOversee operations budget management, including forecasting, cost optimization, and spend trackingRegulatory compliance & procurement oversightEnsure compliance with market-specific operational regulations related to SIM logistics, number provisioning, and customer documentationLead procurement planning and ensure timely availability of all operational materials for both launch and post-launchWhat We’re Looking For8-10 years of hands-on experience in B2C telco operations, e-commerce logistics, 3PL vendor management, or fulfillment strategyProven success in leading local operations setup in fast-moving, high-growth environmentsDeep understanding of order-to-fulfillment workflows, customer logistics, and telecom-specific operations (SIM, KYC, etc.)Exceptional ability to build and manage vendor relationships, negotiate contracts, and hold partners accountable to service standardsComfortable working in ambiguous, fast-paced high-autonomy environments, with the ability to move seamlessly between strategy and executionHighly structured and data-driven, with a track record of using KPIs to manage performance and identify improvementsStrong communicator with fluency in English; proficiency in Arabic is a significant advantageExperience in the MENA region is highly desirableCircles is committed to a diverse and in