Technology Support Analyst

<div><p>A long-established and trusted global brokerage firm is seeking a proactive and technically proficient<b>Technology Support Analyst</b>to strengthen the operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation and client success, offering a broad range of CFD products including forex, commodities, indices and more.</p><p><b>Location</b>: Hybrid Dubai UAE</p><h3>Responsibilities</h3><p>As a<b>Technology Support Analyst</b>your broad responsibilities will include but are not limited to:</p><h3>End-User&Technical Support</h3><ul><li>Provide Tier 1 and Tier 2 support for hardware, software and network-related issues via phone, email and in-person channels.</li><li>Diagnose and resolve technical incidents and service requests in a timely and professional manner.</li></ul><h3>Cloud Infrastructure</h3><ul><li>Administer and maintain cloud-based servers, ensuring uptime, performance, security and data integrity.</li><li>Monitor system health, implement backup/recovery solutions and perform regular audits.</li></ul><h3>VDI Support</h3><ul><li>Manage Virtual Desktop Infrastructure (VDI) environments, including setup, deployment, updates and troubleshooting.</li><li>Optimize VDI performance for remote and on-site users.</li></ul><h3>Microsoft 365 Administration</h3><ul><li>Administer user accounts, access controls, licenses and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive and Exchange.</li></ul><h3>Active Directory&User Management</h3><ul><li>Manage users, groups and permissions within Active Directory.</li><li>Implement and maintain Group Policies and directory structures to align with organizational IT policies.</li></ul><h3>VoIP Systems</h3><ul><li>Configure, maintain and support VoIP phone systems and call routing tools.</li><li>Troubleshoot phone connectivity, hardware and network-related issues impacting voice systems.</li></ul><h3>CRM Support</h3><ul><li>Provide first-line support for CRM users; troubleshoot issues, perform minor configurations and assist in user onboarding and training.</li></ul><h3>Security&Compliance</h3><ul><li>Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies and ensuring system compliance with company standards.</li></ul><h3>Documentation&Knowledge Sharing</h3><ul><li>Create and maintain user manuals, technical documentation, troubleshooting guides and internal knowledge base articles.</li></ul><h3>Process&System Improvement</h3><ul><li>Identify inefficiencies in IT support workflows and proactively recommend enhancements.</li><li>Collaborate with internal teams to support new IT implementations and improvements.</li></ul><h3>Requirements</h3><ul><li>Proven experience in IT support or systems administration roles.</li><li>Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments and VDI technologies.</li><li>Experience with VoIP systems (e.g. 3CX, Cisco or similar) and CRM platforms.</li><li>Familiarity with IT security best practices and protocols.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Relevant certifications (e.g. CompTIA A, Microsoft Certified, ITIL) are a plus.</li></ul><h3>Whats in it for you</h3><p>Our client offers an exciting, challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.</p><h3>Benefits</h3><ul><li>Hybrid working model.</li><li>Registration following UAE law.</li><li>Career development opportunities.</li></ul></div>#J-18808-Ljbffr