Technology Services Delivery and Service Manager

Job Description Role Overview: As a Service Delivery Manager at Experian, you will play a crucial role in ensuring robust IT Service Management (ITSM) processes across Experian Consumer Services. Your primary responsibility will be to enable secure, compliant, and high-performing services that deliver exceptional customer outcomes. You will be expected to drive operational excellence, lead continual service improvement (CSI) initiatives, and champion high-velocity IT to enhance customer experiences. Key Responsibilities: - Act as the Voice of the Customer, advising and influencing internal stakeholders on service delivery, availability, and functionality. - Lead Service Reviews, ensuring timely completion of actions and keeping stakeholders informed. - Maintain a comprehensive understanding of Experian consumer products, services, and customer journeys. - Collaborate with Technical Program Management to develop high-quality service acceptance packages for new deployments. Qualifications Required: - Possess ITIL v4 Foundation certification (required), Managing Professional certification is desirable. - Have 10 to 14 years of proven experience in a Service Delivery environment or role. Additional Details: Experian is a global data and technology company that operates across various markets, including financial services, healthcare, automotive, agribusiness, and insurance. With a team of 22,500 people in 32 countries and corporate headquarters in Dublin, Ireland, Experian invests in people and advanced technologies to unlock the power of data. The company's culture focuses on diversity, equity, and inclusion, work-life balance, development, authenticity, collaboration, wellness, and recognition. Experian is committed to being an Equal Opportunity and Affirmative Action employer, where innovation and a diverse workforce drive success for all individuals. Role Overview: As a Service Delivery Manager at Experian, you will play a crucial role in ensuring robust IT Service Management (ITSM) processes across Experian Consumer Services. Your primary responsibility will be to enable secure, compliant, and high-performing services that deliver exceptional customer outcomes. You will be expected to drive operational excellence, lead continual service improvement (CSI) initiatives, and champion high-velocity IT to enhance customer experiences. Key Responsibilities: - Act as the Voice of the Customer, advising and influencing internal stakeholders on service delivery, availability, and functionality. - Lead Service Reviews, ensuring timely completion of actions and keeping stakeholders informed. - Maintain a comprehensive understanding of Experian consumer products, services, and customer journeys. - Collaborate with Technical Program Management to develop high-quality service acceptance packages for new deployments. Qualifications Required: - Possess ITIL v4 Foundation certification (required), Managing Professional certification is desirable. - Have 10 to 14 years of proven experience in a Service Delivery environment or role. Additional Details: Experian is a global data and technology company that operates across various markets, including financial services, healthcare, automotive, agribusiness, and insurance. With a team of 22,500 people in 32 countries and corporate headquarters in Dublin, Ireland, Experian invests in people and advanced technologies to unlock the power of data. The company's culture focuses on diversity, equity, and inclusion, work-life balance, development, authenticity, collaboration, wellness, and recognition. Experian is committed to being an Equal Opportunity and Affirmative Action employer, where innovation and a diverse workforce drive success for all individuals.