Technology Architect-iScala (Epicor)-UAE

Role Technology ArchitectTechnology iScala (Epicor)Location UAEBusiness Unit ORCALLCompensation Competitive (including bonus)Job DescriptionAt Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleIn the role of a technology Architect you will primarily be responsible for providing solutions on iScala ERP for customers issues and requirements. development testing and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes deliverables. Manage functional and technical customizations in different countries. Manage incidents and service requests within daily support SLAs. Work closely with business stakeholders reg. support tasks and also improve business processes. Work closely with other 3rd Party internal and external teams for system bugs and any infrastructure related problems. Leading and training other team members. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape. Responsibilities Manage incidents and service requests within daily support SLAsManaging functional and technical customizations in different countries.Providing technical cover on new developments outside of the supporting model (small and large projects)Working closely with vendor and other 3rd Party internal and external teams for system bugs and any infrastructure related problems.Provide technical solutions for the issues faced by businessExperience in Database administration and performance tuningEnsure application availability round the clockLeading and training other team members.Overall 10 years of ExperienceExperience on Epicor Service Connect Crystal Reports SQL Server MS Reports Expense ReportsExperience working on integrations and knowledge of ServiceMaxServer administration and support experienceAbility to communicate with different level of stakeholders.Project management experienceCompleted University DegreeFluent in English (written/verbal). PreferredAbility to communicate with different level of stakeholders.VBA experienceKnowledge of other ERP SystemsAdditional language(s) are an advantage.PersonalBesides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:High analytical skillsHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsWhy InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability. Key Skills Abinitio,Change Management,Exploration,Building Maintenance,Civil Quality Control,Catia Employment Type : Full Time Experience: years Vacancy: 1