Technician

Respond to technical and non-technical calls from field teams to support issue resolution and provide guidanceIdentify, suggest, and report installation and maintenance issues (technical and non-technical) to the Team Leader, ensuring timely resolutionMaintain strong knowledge of current and new service and technology offerings, including product specifications and functionalitiesUpdate CRM systems and other operational tools with accurate information, including logs and documentation for all resolved or unresolved issuesDetect, analyze, and diagnose technical problems reported by field teams to identify root causesCollaborate effectively within a team environment to achieve shared goalsCommunicate technical information clearly to non-technical users, offering simple and practical solutionsBe available for on-call and standby duties during planned and unplanned activitiesPerform any other duties as assignedExperience, Qualifications & SkillsMinimum Experience & Skills3–4 years of experience in a similar roleExperience in technical support, preferably in the telecommunications industryKnowledge of telecom products and technologies (VoIP, IPTV, Broadband)Strong written and verbal communication skillsMinimum QualificationsB.E. / B.Tech / BS in Electronics & Communication or equivalent experience in telecommunications#J-18808-Ljbffr