Technical Writer

ResponsibilitiesGather technical information from technical teams, and other stakeholders to produce accurate documentation for government stakeholders such as:Integration Guides and API DocumentationBusiness Requirements Document (e.g., BRD, SRS, URS)Compliance ReportsCreate user manuals, administrator guides, training materials, and tutorials for end-users of developed systems.Lead the development of advanced documentation templates based on input from technical teams.Review and edit content from team members to ensure consistency, accuracy, and adherence to governmental standards (e.g., data privacy laws, accessibility, and audit trails).Ensure all documentation adheres to government standards for accessibility (e.g., WCAG), security, privacy, and plain language guidelines.Maintain and update documentation repositories using tools like Confluence, SharePoint, and Azure DevOps throughout the project lifecycle.Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro, including version control and iterative updates.Facilitate workshops and interviews with SMEs to extract and translate complex technical details into accessible formats.Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to incorporate feedback.Contribute to project planning by defining documentation scopes, timelines, and quality gates aligned with agile methodologies.Handle post-deployment revisions, handover documentation, and support for user adoption in government environments.QualificationsMinimum 3 years of professional experience in technical writing (5+ years strongly preferred), ideally in software development, IT projects, or government/public‑sector environments.Bachelor's degree in English with technical experience, or bachelor's degree in computer science, or a related field, or equivalent professional certification.Key Skills and CompetenciesStrong proficiency in both technical Arabic and English (speaking and writing) to handle bilingual documentation needs. Familiar with standard and common technical terms in both Arabic and English.Advanced familiarity with Microsoft Word, Excel, and PowerPoint (demonstrating proper utilization without relying on improvised solutions).Expertise in collaboration and documentation tools such as Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro.Ability to simplify complex technical concepts and paraphrase dense paragraphs into clear, structured, and audience-appropriate content while preserving core concepts and accuracy.Strong attention to detail combined with the ability to maintain high-level context and relevance.Flexibility and patience in learning new domains and pulling detailed information from technical team members who may have weak communication skills.Proven ability to manage multiple deliverables in high‑stakes environments with strong attention to detail.Ability and eagerness to learn, adapt, and grow in a dynamic environment.Highly cooperative, supportive, and collaborative mindset; able to work effectively and positively with diverse personalities and cross‑functional teams.Preferred Skills and QualificationsExperience across multiple industry sectors.Experience creating and editing training videos or tutorials.Familiarity with using AI tools and assistants to enhance technical writing and documentation.Translation experience between Arabic and English technical content.Leadership experience.#J-18808-Ljbffr