Technical Support Specialist - Windows

JOB PURPOSE:To provide expert technical support administration and optimization for enterprise IT infrastructure encompassing Windows systems virtualization networking automation and security while ensuring seamless operations and alignment with organizational objectives.CERTIFICATIONS:Professional Certification in Server domain (MCSE/MCSA)Microsoft Azure Associate.VMware Certified Professional (VCP)ITIL (Minimum Foundation Level).Excellent understanding of IT Service Management and underlying ProcessesRESPONSIBILITIES (INCLUDES ALL TASKS):Manage and maintain Windows servers and services including Active Directory (AD) Exchange and Windows Performance Management.Solid understanding and experience of Mail flow in an enterprise environment.Troubleshoot and optimize IIS web servers for high availability and performance.Administer and optimize Mobile Device Management using VMware Airwatch Microsoft Intune and related technologies.Apply solid networking concepts for configuration monitoring and troubleshooting of IT infrastructure.Enforce strong security practices and standards across all systems.Implement and manage automation tools such as BMC ITOM BMC TSSA Manage Engine and SCCM to enhance operational efficiency.Develop and execute Power Shell or similar scripts for process automation and task scheduling.Manage Azure AD Office 365 and associated cloud services for user management and service optimization.Administer enterprise backup solutions using Commvault and Veeam ensuring data integrity and disaster recovery readiness.Monitor and optimize system performance diagnosing and resolving technical issues proactively.Conduct root cause analysis and implement long-term solutions.Collaborate with cross-functional teams to design and implement infrastructure solutions.Knowledge on Microsoft SQL ServerExcellent communication skills and customer service ethos.TECHNICAL SKILLS / COMPETENCIES:MANDATORYWindows Server ManagementSCCM/Patch Server ManagementActive DirectoryMicrosoft ExchangeOffice 365 ManagementAutomation through BMC True sight Server Automation and Manage EngineVM ManagementBackup ManagementSOFT SKILLS:MANDATORYExcellent communication.Problem Solving.Interpersonal Skills.Planning and organization.Flexibility & dedication toward the work.Conflict ResolutionCritical Thinking#J-18808-Ljbffr