Technical Support Engineer - Protection | alfanar Electric

OverviewResponsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.Key Accountability AreasWarranty Claims SupportAssist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.Field Commissioning AssistanceSupport the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.Contribute to ensuring systems meet project specifications and compliance standards.Document commissioning issues and assist in resolving them collaboratively.Project Engineering SupportAid project teams with technical tasks, problem‑solving, and the delivery of engineering services.Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.Technical DocumentationMaintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.Support the preparation and review of clear, concise technical reports and documentation.Learning and DevelopmentEngage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.Contribute to improving engineering workflows by supporting process enhancements under supervision.Role AccountabilityHR ProficiencyAbility to obtain updated soft and technical skills related to the job.DeliveryPerform the planned activities to meet the operational and development targets as per delivery schedules.Utilize resources effectively to achieve objectives within efficient cost and time.Provide a periodic report formatted by detailing the deviation and execution of planned tasks.Problem‑SolvingSolve any related problems arise and escalate any complex operational issues.QualityEnsure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.Business Process ImprovementsCoordinate well‑defined written systems, policies, procedures, and seek automations opportunities as much as possible.ComplianceComply to related policy and procedures and work instructions.Health, Safety, and EnvironmentEnsure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high‑quality products/services.Academic QualificationBachelor Degree in Electrical Engineering or Any relevant field.Work Experience 2 to 4 Years.Technical / Functional CompetenciesCustomer Service OrientationCustomer Service ProgramsEngineering Best PracticesEngineering OptimizationEngineering ResearchProfile DescriptionAlfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square‑meter complex located in Riyadh. The complex houses an array of ultra‑modern manufacturing facilities and laboratories equipped with state‑of‑the‑art technologies and staffed with highly skilled professionals.Alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.For more information about alfanar, please visit alfanar.com#J-18808-Ljbffr