Technical Support Engineer (Monitoring)

JOB TITLE: Technical Support EngineerJOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)CERTIFICATIONS: ITILEXPERIENCE: 3-5 years of experience in MonitoringREPORTING TO: SDM - NOCRESPONSIBILITIES (INCLUDES ALL TASKS):Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM toolProvide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teamsUnderstanding and report preparation based on the customer requirement.Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impactCollect and review performance reports for various systems and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outagesMonitoring Windows server backup and inform in case of any failures.OS and Patch Management knowledge & understandingMonitor a wide variety of information and network systems that include but are not limited to telecommunications circuits LAN/WAN systems routers switches firewalls VoIP systems servers storage backup operating systems and core applicationsDocument all actions in accordance with standard company policies and proceduresNotify customer and third-party service providers of issues outages and remediation statusWork with internal and external technical and service teams to create and/or update knowledge base articlesPerform basic systems testing and operational tasks (installation of patches network connectivity testing script execution etc.)Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shiftsTECHNICAL SKILLS /COMPETENCIES:MANDATORYBasic Microsoft and/or Cisco certifications (CCNA MCITP etc.)Knowledge of monitoring VMWare clusters in high-availability environmentsBroad experience using a variety of monitoring and ticket management toolsExperience providing remote support using virtual desktop toolsA minimum of three years of experience supporting and monitoring network systems servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etc.Knowledge of Microsoft server OS and Network DevicesExcellent written verbal and interpersonal skillsSOFT SKILLS:MANDATORYStrong customer communication skills (Written and verbal) with the ability to communicate clearly with customersRequired Experience:Manager Key Skills Cruise,Dcom,HVAC Design,Arabic,Asic Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 4000 - 5500