Technical Support Engineer – EN Fire Detection Products

What you will doThe Technical Support Engineer provides advanced technical assistance for Johnson Controls ENlisted fire detection products across the Middle East region. The role supports partners installers service teams and end customers through troubleshooting commissioning support product expertise and ensuring compliance with EN and local Civil Defense requirements. This position plays a key role in maintaining product reliability customer satisfaction and brand reputation.How will you doTechnical Support & TroubleshootingProvide remote and onsite technical support for JCI EN fire detection panels detectors and networked systems.Diagnose complex hardware software and network-related issues ensuring timely resolution.Support system commissioning configuration programming causeandeffect development and integration with BMS and thirdparty interfaces.Escalate critical issues to global support and R&D when required.Product Expertise & Knowledge ManagementServe as a subject matter expert for EN product lines (e.g. Zettler Profile FireClass EN Tyco EN detection portfolio).Maintain uptodate knowledge of product releases firmware updates and configuration tools.Develop and update technical bulletins troubleshooting guides FAQs and application notes.Training & EnablementDeliver technical training to distributors partners JCI field teams and key customers.Support certification programmes for installers and maintenance teams.Conduct workshops demonstrations and product seminars across the Middle East.Compliance & DocumentationEnsure system designs and configurations comply with EN standards and local authority requirements (Dubai Civil Defense Abu Dhabi Civil Defense etc.).Review design submittals wiring diagrams and causeandeffect matrices.Prepare detailed technical reports and failure analysis documentation.Field Support & Site EngagementProvide onsite support for major project installations acceptance testing and troubleshooting.Assist sales and project teams with technical evaluations product selection and solution design.Participate in customer meetings to resolve technical concerns.Continuous ImprovementGather field feedback and communicate product performance issues to engineering teams.Recommend enhancements to improve product reliability and customer experience.Contribute to knowledge-base development to streamline future support.What we look forRequiredBachelors degree in Electrical Engineering Electronics Mechatronics or related field.5 years of experience in fire detection ENlisted systems.Strong understanding of fire alarm network architecture loop design and lifesafety system principles.Handson experience with commissioning programming and troubleshooting fire detection systems.Familiarity with EN54 BS5839-1 and Middle East Civil Defense requirements.Excellent communication and customerfacing skills.PreferredExperience with Johnson Controls / Tyco / Zettler EN fire detection platforms.Knowledge of BMS integration protocols (Modbus BACnet).Experience delivering technical training.Required Experience:IC Key Skills Database,Jira,Linux,Bank,Java Employment Type : Full-Time Experience: years Vacancy: 1