Technical Engineer

We are seeking a skilled and proactive Technical Engineer to provide dedicated technical support for printing infrastructure and Managed Print Services (MPS). The ideal candidate will possess proven expertise in installation configuration system upgrades secure print deployment and print server infrastructure management. The role is responsible for delivering installation configuration and second-level support for Print Management Solutions such as PaperCut MyQ SafeQ and related platforms. The position requires prompt handling of customer incidents effective troubleshooting and coordination with centralized service teams to ensure optimal application and device performance. The Solution Support Engineer will play a key role in maintaining SLA compliance ensuring operational continuity and driving high levels of customer satisfaction through timely completing the new project and issue resolution and technical excellence.Install configure and support Print Management Solutions including PaperCut MyQ SafeQDeploy and manage print servers secure print environments and authentication integrations (AD/LDAP)Provide first-level support and basic second-level support for Print Management Solutions including Papercut MyQ SafeQ etcPerform system upgrades patch management and version migrations with minimal business disruptionMonitor system performance identify bottlenecks and ensure high availability of enterprise applications.Act as the primary on-site technical point of contact for MPS-related issuesPrepare technical documentation SOPs and knowledge transfer materials.Conduct user training and provide post-implementation support.Support continuous service improvement initiatives and follow standard service proceduresQualificationsDiploma in IT Electronics or a related fieldBachelors degree in IT Engineering or equivalent practical experienceAdditional Information3-5 years of experience in Print Management Solutions technical support and implementation as support engineeringExperience supporting Managed Print Services (MPS) in a customer-dedicated Print Management Solutions including PaperCut MyQ Administer Office 365 environmentsSkills & AbilitiesStrong experience in Print Server Deployment & Secure Print ImplementationStrong troubleshooting and problem-solving skillsGood understanding of printing systems and MPS environmentsBasic knowledge of IT hardware networks and system troubleshootingAbility to coordinate effectively with internal teams and external vendorsStrong documentation and reporting skillsCustomer-focused mindset with good communication skillsExperienced in implementing and supporting Fleet Management Solutions ( FMAKFSetc)Administer Office 365 environments including user management license administration security configuration and issue resolutionRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr