Technical Call Center Specialist Arabic Speaker

OverviewTechnogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Your RoleIf you thrive working in the Services field and you are obsessed with ensuring care user satisfaction this is the position for you! One of Technogym\'s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality to provide the best fitness experience anywhere.We are looking for an energetic results-driven Technical Call Center Specialistwho will be responsible for recording administering and managing incoming customer issues queries and complaints striving for customer satisfaction at all times through professional expertise.In this role you will play a key part in providing a high-class level of service in terms of First Time Fix Rate and Time to Service.Your ImpactGuarantee timely complete resolution of problems reported by clients via telephone or email support by delivering parts and/or scheduling on-site visits by Technical EngineersHandle support requests originating from clients and transfer the necessary parts order to the back officeGuarantee customer satisfaction through professional technical assistance standards in terms of costs service quality and speedGuarantee product data collection from the marketManage the collection of feedback data related to productsProactively support CATs in order to keep support costs downEffectively record and manage incoming cases (technical issues and queries) and customer complaintsAct as the first-line for troubleshooting and timely escalation to meet customer SLAsInteract with service teams to ensure timely resolution of issues in line with Customer SLAsMaintain data accuracy within the working systems at all timesAbout YouIdeally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.What you should bring1-2 years experience in a call center environment or in a customer service support roleStrong phone and verbal communication skills along with active listening skillsKnowledge of customer service practices and principlesFamiliarity with CRM systemsAbility to multi-task set priorities and manage time effectivelyTechnogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come trueRequired Experience: IC#J-18808-Ljbffr