Technical Account Manager, ES-EMEA-SMB

About AWS Global ServicesAWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services.As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.The TAM is the customer’s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. As a TAM you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers adoption and use of AWS services. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges.Key job responsibilitiesYou’ll guide consult provide technical guidance and advocate for the customer within AWSEnsure AWS environments remain operationally healthy and optimized in terms of cost complexity security performance and resiliencyDevelop trusting relationships with customers understanding both their business needs and technical challengesUsing your technical acumen and customer obsession you’ll drive technical discussions regarding incidents architectural cost/benefit trade-offs and risk managementConsult with a range of stakeholders from developers through to C-suite executivesCollaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account ManagersWou will proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service disruptions monthly & quarterly metrics detailed pre-launch planningSolve a variety of problems across different customers as they migrate their workloads to the cloudA day in the lifeSee what the team say about their roles: our customer testimonials the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.Why AWSAmazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there’s nothing we can’t achieve.Required ExperienceExperience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentExperience in technical engineeringExperience with AWS services or other cloud offeringsExperience