Team Leader Variable Channels (Outsource)

DescriptionRole : Team Leader - Variable ChannelsLocation : Abu DhabiRole Purpose:Managing a Team and ensure that overall responsibilities are achieved while projecting the warm image of ADIB increase banks visibility in the Financial Market Developing new strategies for the business for the respective area and build suitable plans to increase the businessKey Accountabilities of the roleMain Responsibilities:To ensure that the set target and are met/exceeded on timeEnsure Team fully adhere with ADIB policy and procedure on day to day business managementEnsure adequate leave plan for the team and execution of the same effectivelyDaily/Weekly Responsibilities:Ensure business proposed/booked under ADIB policy and procedure with Sharia compliancesMonitor day to day activities of IFEs and ensure appropriate business management/control in placeCoach Team on date to date business activities guide to achieve monthly goalsReview and recommend standard credit application and ensure authenticity of the critical documents (MRF identification documents Banks statement etc.)Updates the leads status on time please ensure status update before leaving your desk for the dayEnsure the daily attendance if there is regular absenteeism then escalated to SMEnsure disbursement files are in order prior forwarding the file to RFO by cross checking customers original documents against copies. Files must be sent to RFO immediately or within next 1 working dayTo ensure proper handover of all customer related files/documents prior to staffs leaver starts/or event of resignation/termination and arrange proper follow-up/closing of each casesHandle customer complaint directly should not let IFEs handle complaints directly at any pointEnsure all IFEs are aware of products policies & promotions of ADIB and keep on update them on changesOpen business channels for IFEs by visiting potential employers/high new worth customer and can be introduce to IFEsMonthly Responsibilities:Motivate high achievers by recognize then in team meeting also provide opportunity to other staff to grab top position by creating healthy inter team competitionRecognize staff training requirement while evaluating their monthly performanceArrange IFE training/coaching based on recognized area of weakness and maintain track escalated SM if in case of hopelessRecommend disciplinary action for those shows no improvementsSupport SM on Al Khair STL/Settlement/Clearance/STL based on callsVisit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SMAnnual Responsibilities:Conduct annual appraisal and recommend staff recognitionSpecialist Skills / Technical Knowledge Required for this roleFamiliarity with Core Banking and Application sourcing systemsOutlook/Email/HR system exposureEducational Qualification:Preferably graduate. Diploma/High school based on work experience/exposure.#J-18808-Ljbffr