Team Leader - Variable Channels (Outsource)

RoleTeam Leader - Variable ChannelsLocationAbu DhabiRole PurposeManaging a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market Developing new strategies for the business for the respective area and build suitable plans to increase the businessKey AccountabilitiesMain Responsibilities:To ensure that the set target and are met/exceeded on timeEnsure Team fully adhere with ADIB policy and procedure on day to day business managementEnsure adequate leave plan for the team and execution of the same effectivelyDaily/Weekly Responsibilities:Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliancesMonitor day to day activities of IFE’s and ensure appropriate business management/control in placeCoach Team on date to date business activities, guide to achieve monthly goalsReview and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)Updates the leads status on time, please ensure status update before leaving your desk for the dayEnsure the daily attendance, if there is regular absenteeism then elevate to SMEnsure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working dayTo ensure proper handover of all customer related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each caseHandle customer complaint directly, should not let IFE’s handle complaints directly at any pointEnsure all IFE’s are aware of products, policies & promotions of ADIB and keep them updated on changesOpen business channels for IFE’s by visiting potential employers/high net worth customers and can be introduce to IFE’sMonthly Responsibilities:Motivate high achievers by recognizing them in team meetings, also provide opportunities to other staff, to grab top positions by creating healthy inter team competitionRecognize staff training requirement while evaluating their monthly performanceArrange IFE training/coaching based on recognized area of weakness and maintain track, elevate to SM if hopelessRecommend disciplinary action for those showing no improvementsSupport SM on Al Khair STL/Settlement/Clearance/STL, based on callsVisit 2 ministries/Departments/Listed companies and provide report to SMAnnual Responsibilities:Conduct annual appraisal and recommend staff recognitionSpecialist Skills / Technical Knowledge RequiredFamiliarity with Core Banking and Application sourcing systemsOutlook/Email/HR system exposureEducational Qualification:Preferably graduate. Diploma/High school based on work experience/exposure.#J-18808-Ljbffr