Team Leader - Telecom

Dubai, United Arab Emirates | Posted on 10/06/2025Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.Provide detailed information about plan features, benefits, and pricing to potential clients.Identify opportunities to enhance revenue through upselling and cross-selling of products or services.Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.Achievement of individual sales and productivity targetsProviding Solutions to Customers Queries/RequirementsThorough knowledge of products in his departmentOversee day-to-day operationCreate a healthy and motivating work environment and atmosphereListen to team members’ feedback and resolve any issues or conflictsMotivating the team to achieve organizational goals.Delegating tasks to team members.RequirementsExperience (Yrs& Field) : 3 - 5 years of experience in similar roleEducational Qualification : Graduation or Diploma or an equivalent qualificationBelow 35 years.Immediate Joining on or before 20th September 24.Salary - 4850/- AED(Gross + allowance) + IncentivesSkills & Abilities:Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.#J-18808-Ljbffr