Team Leader - Entertainment & Events

The Entertainment & Events Team Leader supports the smooth delivery of entertainment offerings and events across the park, serving as a key point of contact for frontline team members and performers. Reporting to the Entertainment & Events Supervisor, the Team Leader assists in coordinating daily operations, ensuring that performers and staff are prepared and adhering to established procedures, guest service standards, and safety protocols.Additionally, the Team Leader assists in training new staff, resolving guest concerns, and maintaining cleanliness and safety standards within designated areas. With a focus on leadership, teamwork, and attention to detail, the Team Leader contributes to the overall success of entertainment experiences within the park, enhancing guest satisfaction and park performance under the supervision of the Entertainment & Events Supervisor.Key ResponsibilitiesAssist the Supervisor in managing daily entertainment operations, ensuring readiness and smooth execution of activitiesServe as the first point of contact for frontline team members, providing guidance and support during shiftsConduct pre‑shift briefings to communicate schedules, updates, and safety protocols to performers and staffMonitor performances and events to ensure adherence to quality, safety, and guest engagement standardsSupport the setup and strike of shows, events, and entertainment offerings, ensuring efficient executionAddress minor guest or team member concerns during shifts and elevate issues to the Supervisor when necessaryContribute to maintaining inventory and equipment readiness, ensuring all resources are properly handledPromote a positive work environment by fostering teamwork and motivation among performers and staffRequirementsEducationHigh School Diploma or equivalent (minimum)Experience1-3 years of experience in an entertainment, hospitality, or customer service role, with leadership experience preferredSkillsStrong interpersonal skills with the ability to lead and motivate a teamExcellent communication skills, both verbal and writtenEnthusiasm for creating exceptional guest experiences and memorable momentsAbility to handle minor conflicts or challenges calmly and professionallyBasic organizational and time management skills, with the ability to adapt to changing prioritiesUnderstanding of safety and operational standards in an entertainment environmentAbility to work collaboratively with colleagues and take direction effectivelyA valid driver’s license is preferredProficiency in English, fluency in Arabic is a plus#J-18808-Ljbffr