Tax & Compliance Specialist - Notices

Job Description As a Tax & Compliance Specialist Notice Operations, your role will involve serving as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while also mentoring peers and supporting training programs across regions. Reporting to the Manager - Compliance, you will be based in the Pune office. **Key Responsibilities:** - Act as a subject matter expert for tax notice research and resolution, dedicating 50% of out-of-cycle time to complex case handling. - Manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. - Lead POD operations including training, performance oversight, and CPO management. - Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. - Conduct root cause analysis independently and recommend preventive measures. - Identify trends and propose product enhancements, AI/RPA process improvements. - Maintain process documentation and lead SOP development initiatives. - Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. - Collaborate with RPA teams to develop and monitor automation solutions based on notice types. - Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. - Design internal training programs for both US and Pune teams. - Ensure quality and SLA compliance in customer communications. - Support filing cycles one week per month during the initial six months. - Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. **Qualifications Required:** - Minimum 8-10 years of relevant professional experience in a tax compliance role. - Recognized as a leader within the Compliance team and across departments. - Trusted by stakeholders for subject matter expertise and problem-solving ability. *Additional Company Details:* - Skills required: SOP Development, Incident Management, Root Cause Analysis, Salesforce - Experience: 8.00-10.00 Years As a Tax & Compliance Specialist Notice Operations, your role will involve serving as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while also mentoring peers and supporting training programs across regions. Reporting to the Manager - Compliance, you will be based in the Pune office. **Key Responsibilities:** - Act as a subject matter expert for tax notice research and resolution, dedicating 50% of out-of-cycle time to complex case handling. - Manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. - Lead POD operations including training, performance oversight, and CPO management. - Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. - Conduct root cause analysis independently and recommend preventive measures. - Identify trends and propose product enhancements, AI/RPA process improvements. - Maintain process documentation and lead SOP development initiatives. - Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. - Collaborate with RPA teams to develop and monitor automation solutions based on notice types. - Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. - Design internal training programs for both US and Pune teams. - Ensure quality and SLA compliance in customer communications. - Support filing cycles one week per month during the initial six months. - Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. **Qualifications Required:** - Minimum 8-10 years of relevant professional experience in a tax compliance role. - Recognized as a leader within the Compliance team and across departments. - Trusted by stakeholders for subject matter expertise and problem-solving ability. *Additional Company Details:* - Skills required: SOP Development, Incident Management, Root Cause Analysis, Salesforce - Experience: 8.00-10.00 Years