Tamheer - Customer Care Outbound Recovery

Maintain strong knowledge of Bupa Arabia's products, services, and systems to effectively handle customer concerns.Proactively contact dissatisfied customers to resolve complaints, rebuild trust, and restore customer satisfaction.Handle escalated cases with empathy and professionalism, ensuring a positive customer experience.Investigate issues using internal systems (claims, preauthorization, and service history) to identify root causes and provide accurate resolutions.Document all interactions and ensure proper case tracking in line with established guidelines.Identify recurring issues and elevate trends to support continuous service improvement.Collaborate with internal teams to ensure timely and effective complaint resolution.