Tamheer - Customer Care ( General Complaint )

Responsibilities Handle customer complaints received through official email channels. Review complaint details and ensure accurate understanding of the issue. Investigate cases by coordinating with relevant internal departments. Provide clear, professional, and policy compliant responses to customers. Follow up on open complaints until resolution. Document complaint details and actions taken in the system. Escalate complex or sensitive cases according to escalation procedures. Contribute feedback to improve complaint handling processes.