Support Specialist

We’re looking for a responsive and solution-oriented Support Specialist to assist users and ensure smooth operations. If you enjoy troubleshooting issues, guiding users, and delivering reliable support, this role is for you.What You’ll DoRespond to customer or user inquiries via chat, email, or phone.Diagnose and resolve technical or product‑related issues.Guide users through features, workflows, and troubleshooting steps.Log, track, and manage support tickets accurately.Escalate complex issues to relevant teams when needed.Contribute to knowledge base articles and process improvements.