Support & implementation engineer

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.ResponsibilitiesImplement and install solutions at customer's infrastructure platforms.Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.Act positively and respond promptly to the customer’s requests/tickets.Prepare, review and ensure the accuracy of technical documentation.Conduct Preventive / Corrective Maintenance visits.Perform any other job-related duties related to work.RequirementsBachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.At least 2 years experience in a similar field.Willing to travel and work extra hours when needed.Experience in database engines (Oracle, MS-SQL, and Postgre SQL).Experience in operating systems (Linux and MS Windows).Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, Hashi Corp Nomad)Working experience in application servers (Ex. Apache Tomcat, Oracle Web Logic, IBM Web Sphere).Knowledge and acquired skills of Dev Ops techniques including (CI/CD, Helm, Ansible)Knowledge in Directory Services (AD & LDAP).Excellent personal skillsProfessional effective communication, verbal and writtenCustomer oriented mentalityDetails oriented and a team playerInitiative and self-managedTime management and result orientedExperience in one or more of the below is a plus:Experience in large enterprise environments with emphasis on payments, remittance solutions.Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.Knowledge of PKI Infrastructure and Certificate Authorities.Knowledge of database engines (My SQL and No SQL Databases).Knowledge of server and client operating systems (Linux Distros, MS Windows).Knowledge in Object Storage management.Knowledge of Security Authentication and Authorization Solutions (Hashi Corp Vault and Keycloak).Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).#J-18808-Ljbffr