Support Engineer

Job Title:IVR Operation Support EngineerContract:Yearly RenewableRole Summary:Responsible for the operation, maintenance, and support of Cisco IPCC/IVR platforms, ensuring high availability, performance, and seamless call center operations.Key Responsibilities:Provide 24x7 operational support and incident management (NOC coordination, on-call rotation)Manage and maintain Cisco IPCC, CVP, and Call Manager systemsConfigure and troubleshoot IP Telephony, PRI, Voice Gateways, and Call RoutingDevelop and maintain ICM scripts and TCL scriptsMonitor platform performance, alarms, and ensure timely issue resolutionHandle IVR services, outbound campaigns, and backend integrationsGenerate reports, analytics, and system diagnosticsSupport change management (CAB), deployments, and DR setupsCoordinate with internal teams and vendors for smooth operationsRequired Skills:Strong experience in Cisco Contact Center (IPCC/UCCE/UCCX)Hands‑on with CVP, CUCM, Voice Gateway, ICM ScriptingKnowledge of VoIP, IP Networking, PRI/BRI, Call FlowsBasic knowledge of SQL Server / RDBMSGood communication and teamwork skillsQualifications & Experience:Bachelor’s degree in Telecom / Computer Science / Electronics3–6+ years experience in IP Telephony / Contact Center technologiesFor applying, please send your most updated cv and details below to sathvik.shetty@linnk.com#J-18808-Ljbffr