Supply Chain Operations leader - KSA

Your TasksDISTRIBUTOR OPERATIONS MANAGEMENTStrategic Distributor PartnershipServe as the primary operational contact and relationship owner for KSA's distributorsBuild and maintain strong senior and operational relationships within distributor organizationsConduct weekly operational reviews and monthly business reviews covering performance, financials, and strategic initiativesOperational Performance & SLA ManagementMonitor and enforce compliance with all contractual Service Level Agreements (SLAs) for distributor operationsTrack and optimize key distributor metrics: OTIF delivery, order fill rates, inventory accuracy, waste and cycle timesEnsure distributors maintain optimal inventory levels as per contractual agreement, balancing service levels with working capital efficiencyCommercial & Cost Management SupportSupport negotiations on distributor commercial terms, logistics fees, and supply chain allowancesTrack and optimize distributor cost structures including warehousing, transportation, and handling chargesTraditional Trade Execution (Distributor-Led Sales)Ensure distributors maintain adequate stock availability across their sales territoriesMonitor distributor sales execution, route coverage, and market penetration in traditional trade channelsDIRECT RETAIL CUSTOMER MANAGEMENTKey Account Relationship ManagementOwn and manage supply chain relationships with KSA's top 5 modern retail customersServe as primary supply chain contact and escalation point for major retail accountsDirect Retail Order Fulfillment via Distributor (as LSP)Oversee end-to-end order fulfillment for direct retail customers from order receipt through deliveryMonitor the "Distributor-as-LSP" model where distributors provide logistics services for company-owned stock sold directly to retailersEnsure clear segregation and proper handling of direct retail stock (company-owned) versus distributor-owned inventoryINTEGRATED OPERATIONS & COORDINATIONStock in Transit & Supply VisibilityMaintain real-time visibility of inbound shipments from Europe and Dubai destined for KSA marketTrack "stock in transit" and coordinate with logistics teams on arrival schedulesManage KSA customs clearance coordination and documentation requirementsCross-Functional CollaborationCollaborate with Demand Planning team on forecast accuracy, promotional planning, and new product launchesSupport Customer Service team with issue resolution for KSA marketData Management, Analytics & ReportingMaintain comprehensive dashboards tracking distributor and retail customer performanceConduct monthly performance analysis identifying trends, gaps, and improvement opportunitiesYour ProfileBachelor’s degree in engineering, supply chain management, Logistics, or related fieldMinimum 6-8 years of progressive supply chain experience in FMCG or consumer goods industriesAt least 4 years of experience in the KSA market with deep understanding of both traditional trade and modern retail dynamicsProven track record managing distributor relationships and driving operational performanceDemonstrated experience managing direct relationships with major retail customersStrong understanding of warehouse operations, transportation management, inventory control, and order fulfillmentExperience working in dual-channel distribution models (distributor-led and direct retail)Excellent analytical skills with proficiency in Excel, PowerBI/Tableau, and ERP systemsFluency in English (written and spoken) – Arabic preferredPreferred:Professional certifications in supply chain management (APICS CPIM, CSCP, CSCMP, or equivalent)Experience working with multinational FMCG companies operating in the Middle EastPrevious experience with SAP, Oracle, or similar enterprise ERP systemsDeep knowledge of major KSA retailers' supply chain requirements and systems (EDI, portal systems)Understanding of KSA customs regulations, SFDA requirements, and local compliance standardsExperience with Lean, Six Sigma, or other continuous improvement methodologiesTrack record of successful cost optimization and process improvement initiativesAt Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.#J-18808-Ljbffr