Supervisor

Sharjah International Exchange is a reputable financial services provider, offering reliable currency exchange and remittance solutions. With a strong commitment to excellent customer service, we strive to meet the financial needs of individuals and businesses. Our organization plays a vital role in providing efficient and secure financial transactions, ensuring customer satisfaction and trust. Located in the heart of Sharjah, we aim to foster growth and deliver high-quality financial services to our diverse clientele.Role DescriptionThis full-time, on-site Supervisor role is based in Sharjah and involves overseeing daily operations, supervising staff, and ensuring the delivery of efficient and high-quality customer service. Responsibilities include managing and scheduling team members, monitoring adherence to company policies, addressing customer inquiries and complaints, promoting workplace efficiency, and ensuring compliance with financial regulations. The Supervisor will also prepare reports, assist with employee training, and maintain a professional and productive work environment.QualificationsStrong leadership, team management, and organizational skillsProficiency in conflict resolution and problem-solvingGood understanding of financial services, exchange operations, and customer service processesExcellent verbal and written communication skills, with fluency in English (additional languages such as Arabic or Hindi are a plus)Ability to work in a fast-paced environment while maintaining accuracy and attention to detailProficiency in relevant software and tools, including basic accounting systems, MS Office applications, and reporting toolsPrior experience in financial services or a related field is preferredDiploma or Bachelor's degree in Business Administration, Finance, or a related discipline is required#J-18808-Ljbffr