Supervisor

<div><h3>Overview</h3><p>Dubai, United Arab Emirates | Posted on 04/01/2026</p><h3>Responsibilities</h3><ul><li>Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.</li><li>Provide detailed information about plan features, benefits, and pricing to potential clients.</li><li>Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.</li><li>Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.</li><li>Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.</li><li>Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.</li><li>Collaborate with audit teams during internal&external audits, ensuring compliance with industry regulations.</li><li>Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.</li><li>Supervise daily store operations.</li><li>Manage the workflow of teams of CSR and DM, creating team schedules and delegating tasks.</li><li>Manage staff performance, monitoring ongoing work.</li><li>Be responsible for all KPIs vs target for the store as per set benchmarks.</li><li>Train employees to work efficiently to ensure smooth and continuous operations.</li><li>Ensure that business goals are achieved, deadlines and performance standards are met.</li><li>Handle compliance management, daily/monthly reporting as per format.</li><li>Ensure that employees follow safe work practices and company standards.</li><li>Set targets for the team, assess work performance and identify areas of improvement and do on‑the‑job training.</li></ul><h3>Requirements</h3><p><b>Experience (Yrs&Field)</b></p><p>Graduate with 3+ years’ experience in Telecom/sales.</p><p><b>Skills&Abilities</b></p><ul><li>Smart, presentable and with excellent communication skills.</li><li>Understanding of asset management principles.</li></ul></div>#J-18808-Ljbffr