Success Plan Manager - SAP Academy for Services & Consulting - KSA (Hybrid)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. This pipeline helps us create a talent pool for multiple S&C Academy cohorts planned throughout the year. The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career. Who You'll become: As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands on experience, you will learn how to: Translate customer business objectives into structured success activities Support outcome-driven Success Plans aligned to customer priorities Contribute to governance, cadence management, and value discussions Collaborate across SAP delivery, architecture, and adoption teams Apply SAPs Success Plan methodology consistently and at scale What you'll do: As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate's will: Successfully complete a structured 12-month learn and apply academy program Participate in classroom learning, simulations, and real customer engagement scenarios Support the execution of Success Plans under guidance of experienced Success Plan Managers Assist with development, maintenance, and updates of customer success documentation Prepare materials for governance meetings, including quarterly reviews and steering sessions Support tracking of adoption milestones, consumption indicators, and value realization inputs Participate in proactive risk identification and escalation preparation Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams Learn and apply SAP's integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools Contribute to continuous improvement of engagement quality and customer experience Expectations and Tasks: Support executive level customer relationships built on trust, transparency, and consistent delivery quality Ensure disciplined planning, execution, and follow up across all Success Plan activities Provide clear, concise, and value based executive communications and reporting Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes Uphold SAP standards for service quality, governance, and customer engagement excellence What you Bring: STEM degree or equivalent technology experience. 1-3 years as a Functional/Technical Consultant or in project management. Hands on exposure to solution implementation, integrations, and basic cloud/modernization patterns. Proven focus on customer value-defining success metrics and driving consumption, retention, and time to value. SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS). Awareness of governance, risk mitigation, performance, security, and disaster recovery considerations. Able to translate business needs into technical/functional requirements and practical roadmaps. Strong communicator and relationship builder; customer facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams. Meet your team: The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome driven customer experience. The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career. About SAP Next Gen Academy for Services & Consulting The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12 month SAP Next Gen Academy for Services & Consulting offers classroom learni