Student Support and Conduct Coordinator

UOWD10662 - Student Support and Conduct CoordinatorBusiness UnitAdministrationJob FamilyNot ApplicableDepartmentRegistrarContract TypeLimited Contract Full TimeLocationDubaiAbout UOWD:Established in 1993, the University of Wollongong in Dubai (UOWD) is the first international Australian university in the UAE. It is a branch campus of the University of Wollongong, which has campuses in Australia, Hong Kong, and Malaysia. University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors.The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 5,500 students representing 108 nationalities. UOWD students can choose from a wide range of graduate and post-graduate degree courses in engineering, business, ICT, healthcare, communications and media. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), and recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.Led by a highly qualified internationally experienced faculty, each of whom holds a PhD and recognised as a leader in their field, our academics are actively involved in research activities across 100 ground-breaking fields, as well as having strong industry ties. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. And, research reveals that 83% of fresh graduates are employed within six months of graduation. UOWD students are also invited to gain an international perspective with the opportunity to transfer between the four campuses, with their degrees awarded from Australia.Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart.Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all houses in a vibrant modern setting that promises to deliver an enriched learning experience for all our students.*QS World University Rankings 2024About the Role:At the University of Wollongong in Dubai (UOWD), we pride ourselves on delivering a world-class learning experience to a diverse and dynamic student body. We’re looking for a dedicated and proactive Student Support and Conduct Coordinator to join our Registry Services team. This is an exciting opportunity to make a meaningful impact on the student experience by supporting wellbeing, academic integrity, and positive campus culture in a diverse, multicultural environment.As the Student Support and Conduct Coordinator, you will:Lead the front-facing Registry team, ensuring high-quality support for student enquiries.Oversee student conduct processes, including disciplinary cases, academic integrity matters, and appeals.Ensure consistent application of policies, regulations, and compliance with local and international higher education standards.Deliver training, workshops, and awareness programs to promote a culture of academic integrity and student success.Liaise with internal stakeholders, parents, and UOW Australia to ensure smooth communication and alignment with best practices.This role requires a balance of empathy and professionalism, making it ideal for someone passionate about student welfare while skilled in handling sensitive, complex situations. This is a dynamic, people-focused role that requires balancing student support with firm but fair enforcement of university standards.Key ResponsibilitiesAs a Student Support and Conduct Coordinator, you will play a vital role in:Student-Facing SupportOversee and guide the Registry front desk team, ensuring that all student enquiries are managed effectively and resolved with a student-success focus.Work closely with other support units (e.g., Academic Success Centre, Finance) to ensure seamless student service.Handle escalations with professionalism, empathy, and a commitment to positive outcomes.Student Conduct & IntegrityManage cases of academic and non-academic misconduct, including investigations, disciplinary hearings, and appeals.Ensure all processes follow due procedure and uphold the principles of fairness, transparency, and academic integrity.Provide advice and guidance to students and faculty on conduct and academic integrity policies.Policy & ComplianceEnsure institutional policies and student regulations are applied consistently and in line with university and higher education frameworks.Stay current with local and international regulatory requirements, ensuring compliance in all student conduct processes.Collaborate with faculty, legal teams, and stude