Student Service Centre Admin Assistant - Dubai Campus

DescriptionRole: Student Service Centre Admin AssistantGrade: 4Directorate: Registry and Academic Support (RAS)Location: Dubai CampusReports to: Student Service Centre ManagerAbout our School/Directorate and Team:The Global Registry and Academic Support Directorate supports our students and staff across the full studentlife-cyclefrom enrolment to graduation.The Directorate has responsibility as the definitive record-keeper of all student information programme and course details as well as leading services that help students settle and stay at the University. This includes providing professional help and advice through a range of support and wellbeing services.The Directorate supports academic and professional services staff across the University in a number of areasincluding:academic institutional and student related Regulations and Policies and global national and institutional quality matters.The Student Life Division is made up of four teams:Student Service CentreStudent RecordsWellbeingCareers & Graduate FuturesPurpose of RoleThe post is an administrative and student support role within the Student Service Centre (SSC).The specific role of the postholder is to provide a helpful professional and co-ordinated approach in support of and advice to students specialists within the Service academic and administrative staff across the University and external contacts.This position requires strong attention to detail and effective communication. The Student Service Centre Admin Assistant assists in general enquiries explains University rules policies and procedure and performs administrative duties such as composing replies preparing reports and processing requests for letters transcripts and attestation.The post holder will work as part of the Student Service Centre and Student Records teams under the direction of the Head of Registry and Student Services.Summary of Key Duties and Responsibilities:The postholder will carry out defined tasks as a member of the SSC team and assist with and support all major activities organised by the Service and provide a high level of student-facing support services including:Provide professional customer service in all interactions.Act as first point of contact for students visiting/contacting the SSC and manage enquiries or refer on to appropriate colleaguesProvide information about the full range of services relevant to students including enrolment exams ID cards transcripts and certification letters graduation applications and all other general enquiries.Assist with University enquiry management systems including support for the SSC webmail Student Services helpline and askMyHW (SID)Provide support for GraduationsProvide support for updates to the Student Records System (SAS) maintaining quality of the dataDevelop own knowledge and experience to become a customer service expert and ensure best practice is maintainedFulfill requests for transcripts letters attestation and other academic services.Process the submission of documents and service requests from students such as completed University forms and assignments/courseworks. Ensure each submission is correctly recorded and directed to the relevant recipient/staff.Maintain clean and orderly Student Service Centre areas.Help with planning preparing and implementing various Registry and Student Support events such as induction enrolment and graduation.Maintain confidentiality of University and student records.Other duties as assigned to support the mandate and goals of the Registry and Academic Support Directorate.Please note that this job description is not exhaustive and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.Education Qualifications & Experience:EssentialLiteracy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experienceExperience of working within a similar environment as outlined aboveCompetent in the use of relevant IT packagesWell-developed interpersonal skillsDemonstrable professional and proactive approachDemonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environmentDemonstrable provision of excellent customer serviceDesirableEducated to SCQF Level 6 or equivalent qualificationWorking in an administrative role in higher educationKnowledge of Banner Student Records systemHeriot-Watt University ValuesWith a history dating back to 1821 Heriot-Watt University has established a reputation for world-class teaching and professionally relevant leading-edge research which has made it one of the top UK universities for business and industry.We are a vibrant forward-looking university well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotlands international university with an unsurpassed international in-country pres