Store Manager

<div><h3>Position Objective</h3><p>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.</p><h3>Financial</h3><p>Key Responsibility:</p><ul><li>To drive the store team to achieve the store target and store KPIs.</li><li>To ensure store shrinkage to be less than 0.2% of the cost of sale.</li></ul><h3>Process</h3><ul><li>To conduct regular financial and stock audits.</li><li>To regularly update track and communicate the store dashboard.</li><li>To maintain the VM standards in the store.</li><li>To maintain the employee records. (Leave Management, Passport, Performance and conduct History, roster management)</li><li>Oversee day-to-day store operations, including opening and closing procedures.</li><li>Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.</li><li>Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.</li><li>Implement and enforce company policies and procedures to ensure compliance.</li><li>Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.</li><li>Develop and implement action plans based on performance metrics to drive results.</li><li>Maintaining the back store operation and replenishment of the merchandise.</li><li>Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.</li><li>Recruit, train, and develop a high-performing sales team.</li><li>Monitor and manage store expenses, budgets, and financial goals.</li></ul><h3>Customer</h3><ul><li>To drive the store team to achieve club apparel, NPS and DSES goals.</li><li>To maintain a relationship with the mall management.</li><li>To effectively communicate with the office back-end team regarding store-related activities.</li><li>Address customer inquiries and concerns promptly, striving to exceed customer expectations.</li><li>To manage people in regards with performance and conduct of store employees.</li></ul><h3>Learning</h3><ul><li>To constantly upgrade the skills of self and team and create a pipeline of future store managers.</li><li>Identifying the learning gaps of the team and creating a process to address the same.</li><li>Conduct training sessions for new hires and ongoing product knowledge sessions for the team.</li></ul><h3>Desired Experience</h3><p>The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving&exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.</p><h3>About the company</h3><p>Apparel Group</p></div>#J-18808-Ljbffr