Store Manager - Dubaï

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.In a context of strong growth and international expansion, in 2026 we are following the process of structuring our operations and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.AS PART OF OUR FLAGSHIP TEAMPolène boutiques embody our brand’s universe, reflecting our positioning that attracts a high‑end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors.As a Store Manager, you are responsible for managing and developing sales and teams, ensuring the smooth running of the store and its commercial performance. You will report directly to the EMEA Retail Manager. In that case, your main missions will be:Commercial developmentBeing responsible of the store profitability by proactively monitoring sales and defining appropriate action plans to boost salesRepresenting the excellence of Polène and its products in the new store within the Mall of EmiratsAnalyse the store performance by categories and analyse the individual performances of the teamElaborate a sale strategy to develop local and international customer loyalty: offer and guarantee an excellent customer experienceIdentify the market opportunities to attract new clientsManagement of the storeCommunicate and collaborate with the headquarters teams on operational and strategy subjects of the store in order to build and maintain the operational excellenceCommunicate and control the storage activities in store with the stock teamReview and maximize the in-store customer care processes, including repairs, warranties, returns and exchanges, to maximize efficiency and customer satisfactionManagement of the teamDevelop a composed team of keyholders, sales associate, stockists and in-store visual merchandiser (15-20 people)Create a collaborative, positive and harmonious work environment which represents Polène’s DNAIdentify the training needs of the team and work in collaboration with the retail excellence and training managerOptimize the management of staff and schedules to cover all missions essential to sales activityRecruit and integrate, with your managers, the new talents of your teamMotivate the team through a daily inspiring, challenging and playful briefingBe an exemplary and enthusiastic leaderKEYS TO SUCCESSYou have at least 6 years' significant experience in team management, managing a premium/luxury boutiqueYou have excellent leadership and team management skills, with the ability to motivate, unite and inspire your colleaguesYou have strong business development, performance management and organizational skillsYou have the ability to work independently and make strategic decisionsYou are passionate about leather goods and craftsmanshipYou listen to your teams and create a caring atmosphereYou have a good knowledge of the office pack (Word and Excel)Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.#J-18808-Ljbffr