Store manager

Reporting to:Retail Director / Head of OperationsBrand:Carter & White - Doha QatarRole PurposeThe Store Manager is responsible for leading the store as a profitable business unit and as a brand ambassador. The role combines commercial performance, team leadership, client experience, and operational excellence, ensuring the store consistently reflects the standards, culture, and positioning of Carter & White.Key Responsibilities1. Commercial PerformanceOwn and deliver store sales targets, KPIs, and profitability.Drive revenue through client development, repeat business, and high-value transactions.Analyze daily, weekly, and monthly performance and implement action plans.Ensure optimal product mix, stock rotation, and sell-through.2. Client Experience & Brand RepresentationDeliver a best-in-class luxury client experience aligned with the Carter & White brand universe.Build and maintain a strong VIP and repeat client base.Personally manage top clients and high-value relationships.Ensure visual merchandising and store presentation meet brand standards at all times.3. Team Leadership & DevelopmentRecruit, onboard, train, and develop the store team.Set clear objectives, conduct performance reviews, and manage incentives.Foster a culture of professionalism, accountability, and service excellence.Manage scheduling, attendance, and productivity.4. Operations & ComplianceEnsure compliance with company policies, procedures, and local regulations.Oversee cash handling, inventory control, shrinkage prevention, and audits.Coordinate with head office on stock, logistics, and reporting.Maintain operational efficiency and cost discipline.5. Reporting & CommunicationPrepare regular sales, stock, and operational reports.Provide market feedback, client insights, and competitor intelligence.Act as the primary liaison between the store and head office.Key Performance Indicators (KPIs)Sales vs. targetAverage transaction value (ATV)Conversion rateRepeat client ratio / CRM growthInventory turnover and shrinkageStaff productivity and retentionProfile & Requirements7+ years of experience in luxury or premium retail, including 5+ years in a management role.Strong commercial acumen with proven track record of delivering sales targets.Excellent leadership, communication, and interpersonal skills.High emotional intelligence and service mindset.Fluency in English; Arabic or additional languages are a plus.Comfortable working in a high-standard, fast-paced luxury environment.Strong organizational, analytical, and reporting skills.Personal AttributesPolished, professional, and brand-aligned presence.Client-centric, proactive, and detail-oriented.Results-driven with a hands-on leadership style.High integrity and accountability.What Success Looks LikeThe store consistently exceeds commercial targets.Clients return frequently and actively recommend the brand.The team is motivated, stable, and high-performing.The store reflects the Carter & White brand standards in every detail.