Sr. Specialist Rider Quality & Compliance

Whats On Your PlateDevelop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance.Lead regional programs focused on rider hygiene professionalism and vehicle condition.Act as the main point of contact for local rider quality teams in all MENA markets.Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits).Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score.Deliver regular dashboards insights and executive summaries for senior leadership.Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions.Design and support the implementation of training programs for patrollers and quality field teams.Collaborate with regional stakeholders - Rider Supply Dispatch Legal Rider Engagement Cx Product and Comms.QualificationsWhat Did We OrderExperience & Background4 years in logistics field operations quality assurance or compliancepreferably in a last-mile delivery or mobility environment.Proven experience in regional coordination or managing multi-market programs is a must.Exposure to field enforcement or operational excellence frameworks.SkillsExcellent stakeholder management and project coordination skills.Strong analytical skills: proficient in Google Sheets Slides and dashboarding tools.Exceptional communication skillsboth written and verbal.Comfortable working in fast-paced multicultural environments.LanguagesFluent in English. Arabic is a plus.Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr