Sr. Specialist Content Operations

Role SummaryWe are embarking on an exciting new journey to define 2 additional operational arms within our Product & Tech department: Content Operations. Content Operations (ContentOps) is responsible for managing the lifecycle of talabats brand content involving building the foundation for collaborative workflows across teams optimizing tools ensuring high-quality content reaches our users. Be part of this exciting journey as the Content Operations specialist for on-app content at talabat. You will work closely in defining the new space and scaling the team. This role will work closely with our Content Designers Researchers and our Brand team.Whats On Your PlateOperational ExcellenceDrive the Content Ops strategy for on-app content users directly interact with inside the app (e. product/menu assets promotional banners etc) by managing workflows from creation to execution of content.Manage the operational process on all on-app content products- ensure adherence to quality & ops guidelinesDeveloping and maintaining ops workflows for content to ensure timely delivery across teams- improving SLA & guideline adherenceProactively identify inefficiencies in process & workflows drive alignment and implement solutions to improve ops efficiencyReview existing playbooks identify gaps and bring strategic solutions to refine process for the day-to-day work of ContentOpsBringing strategic solutions for operational blockers across squads ContentOps and Product Ops ICs who run rollouts drive syncs and manage alignment sessions.Content Quality AssuranceImprove on-app content quality through ownership of content performance reporting & insightsDriving improvement on content quality through strengthening feedback & alignment across teamsTeam CollaborationPartner with Product Brand and Engineering teams to ensure tooling and automation enhance efficiency.Contribute to building a culture of transparency learning and operational disciplineDrive consistency and best practice in tools such as Airtable Asana Jira Confluence and other collaboration platforms to support visibility and accountability of the Product & Tech org at scaleQualificationsMinimum 5 years of experience in operations design / creative xp business operations product product operations or similar roleExperience in both creative space product ops a bonusAbility to manage multiple projects simultaneously.Experience in leading cross functional projects and teamsAbility to navigate ambiguity drive clarity and alignmentStrong team player with an ability to connect people and teams to our company vision.Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.A proactive mentality and a desire to make an impact.Strong English skills in both written and verbal communication.You have a voice that is human personal and matches our Product brand.Ability to think like a Product user and be invested in our users needsRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr