Sr. Program Manager, Delivery Experience, Emerging Stores

Sr. Program Manager, Delivery Experience, Emerging StoresAmazon is seeking a Senior Program Manager to enable India and Emerging Markets of Amazon build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a cross-country team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. This role will partner with teams across the globe to launch and drive impact through bespoke solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing a high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs, influence without authority, and a high bias for action are critical for success in this role.Key job responsibilitiesManaging the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs, TPMs, SDEs, SDMs, as well as with local counterparts/product managers across Emerging countries.You will own delivery and tracking of critical leadership goals to enable capabilities globally, and hold partner teams accountable to drive impact from the enabled capabilities.You will establish mechanisms viz. setup and own the Monthly Business Reviews, progress flashes, etc. to socialize with Senior leadership across IES.In partnership with local teams, you will identify new problem sets, cost‑saving and CX improvement opportunities, missing product/tech capabilities to inform and shape the IES DEX Roadmap.About the teamAs Amazon International Emerging Stores’s DEX team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs, and translating these concepts into robust scalable products that deliver tangible value to our customers and to the IES business.Basic Qualifications5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipExperience identifying and improving business processesExperience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)Experience in data analysis and problem solvingExperience building financial and operational reports/data sets that inform business decision‑making, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation planExperience creating and improving processesExperience with analytical tools and ability to dive deep into metrics and reportingSkill and experience at discovering and using new tools to improve quality and/or efficiencyPreferred QualificationsMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field2+ years of driving process improvements experienceExperience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environmentExperience making business recommendations and influencing stakeholdersExperience working with global cross-functional teamsOur inclusive cultureOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: March 23, 2026 (Updated 1 day ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr