Sr. Cloud Operations Architect

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support Cloud Operations Architect drives our customers’ creative and transformative spirit of innovation across all technologies – including Compute, Storage, Database, Big Data, Application‑level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start‑ups to Fortune 500 enterprises.The RoleAs a Operations Architect you will help craft and execute strategies to drive our customers’ adoption and use of AWS services – including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, CDN, IoT and many more. Your technical acumen and customer‑facing skills will enable you to effectively represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade‑offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!Key job responsibilitiesYou’ll advise on solutions, provide technical guidance and advocate for the customer.Ensure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing your technical acumen and customer obsession you’ll drive technical discussions regarding incidents, trade‑offs and risk managementConsult with a range of partners from developers through to C‑suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account ManagersWith a bias for action you’ll proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service events monthly & quarterly metrics, detailed pre‑launch planningSolve a variety of problems across different customers as they migrate their workloads to the cloudQualificationsExperience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc. Understand operational parameters and troubleshooting for compute, storage, networking, CDN, databases, dev‑ops, big data & analytics, security, architecture, applications development in a distributed systems environment.External customer‑facing experience with the ability to clearly articulate to small and large audiencesProfessional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHPPrevious experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc.Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef, etc.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Required Experience:Senior IC#J-18808-Ljbffr