Specialist- UAT

Be a subject matter expert on all existing customer engagement and onboarding services perform technical and/ or user acceptance testing on all Digital Channels (Mobile Web & Staff Tablets) and Digital Products (CASA Cards Lending NHL Elite etc).Testing activities would include to work as part of cross-functional teams in unison to test new digital solutions before launch to customer and staff which contributes to the overall innovation delivery of digital product solutions - as well as also the continuous support & maintenance testing activities as part of ongoing system supportKey ResponsibilityMaintain and support all existing services and onboarding process across all digital channels and products including to act as a quality control for ad hoc testing prior to the go live of new digital solutions across multiple delivery squads driving innovation and the best customer experience in the market.Establish trusted partnerships with Business Product teams Frontline sales staff teams Operations and processing teams Vendors Technology and other internal teams.Generic Accountabilities:Act as key liaison between cross functional teams of product technology ops & sales teams to identify investigate and solve for any test defect issue across any new or existing digital solutionPerform test analysis identify testing activities in scope to test process & system enhancements where relevant as part of the innovation delivery project and/ or support & maintenance activitiesDesign Test artefacts execute and share reports to senior management and stakeholdersCommunicate with stakeholders for Progress reviews and UAT sign offCollaborate within squad and wider stakeholders as part of UATPerform ad hoc maintenance sanity testing on existing digital channel services and product customer journeys to ensure all functionalities are working as designedAssist in developing & continuously improve existing business and operational processesWorks closely with all Product Owners to quality control test new digital initiatives prior to launch.Digital UAT SupportRelentlessly be the voice of business and customer while driving technology led business solutions to identify testing scope of solutions test defects and reporting for all innovation delivery across all digitalchannels & products.Represent interface and engage with relevant business teams operations- & sales teams and technology to act as key liaison and voice of the customer and business user when conducting testing activities on a solution  Understand the customer market and business needs and align them with the strategic direction of the business segment and organization in supporting all digital channels services & onboarding product journeysIdentify investigate and solve for any test defect issues and move quickly in partnership with technology to resolve the problem in order to have minimal to no impact to the customer and operational processes.  Move quickly with a focused objective to get things implemented and done. Break down complex problems into actionable solutions.Build and manage the test cases and log all test defects aligned to set governance standard for each assigned initiative across all digital channels & product customer journeys and ensure prioritization with technology to resolve test defectsPolicies Systems Processes & ProceduresManage and ensure effective implementation of product functional policies procedures and controls covering all areas of assigned department so that all relevant procedural/legislative requirements fulfilled while delivering a quality cost-effective service.Continuous ImprovementLead the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.Conduct end user training and ensuring the required knowledge transfer to key team members is set in place.ReportingEnsure that all unit reports are prepared timely and accurately and meet Bank requirements policies and quality standards.Agile Ensure all testing artefacts including test cases and test defects are logged on JIRA an prioritized for resolutionLead all testing activities and ensure deliverables are completed as part of the agreed testing cycleProvide input into relevant delivery squads backlog to solve for continuous digitized process and services items improving overall customer experience and business actions of systems/ processes impactedCommunication & ReportingCommunicate effectively with the different teams (business design technology security legal etc.) to ensure visibility into the departments direction.Communicate & report the root cause & agreed way forward to solve for any test defect issues to key stakeholders and interested parties. It is crucial that the business understands the root cause impact and solution of all test defect issues impacting their business operational processesQualifications : Minimum ExperienceExcellent written