SPECIALIST, OPERATIONS SERVICES SUPPORT

Job PurposeResponsible for managing the efficient integration of new hires into the organization, fostering a smooth transition during their onboarding process, and ensuring that departing employees experience a professional and compliant offboarding process. Ensure all necessary documentation and processes are completed accurately.Key Accountability AreasOnboarding ResponsibilitiesManage End-to-End Onboarding Process:Coordinate and facilitate new hire orientation sessions, ensuring that all essential training and information are provided.Ensure the timely completion of all necessary paperwork, including tax forms, benefits enrollment, and other compliance-related documentation.Oversee the preparation and provision of all required resources, including technology (laptops, accounts) and access to systems.Facilitate New Hire Integration:Introduce new employees to company policies, culture, and operational expectations.Act as the primary point of contact for new hires, offering guidance and support throughout their first few weeks.Monitor the progress of new hires and address any concerns to ensure a smooth integration into the organization.Gather and Act on Feedback:Collect feedback from new hires to assess the effectiveness of the onboarding process.Analyze feedback to identify areas of improvement and implement enhancements based on employee input and best practices.Offboarding ResponsibilitiesManage End-to-End Offboarding Process:Coordinate the offboarding process for employees departing the company, whether voluntarily or involuntarily.Conduct exit interviews to gather valuable insights on the employee’s experience, both positive and areas for improvement.Ensure the collection of company property (e.g., keys, laptops, equipment) and the revocation of system access in compliance with security protocols.Ensure Compliance and Documentation:Oversee the completion of all necessary paperwork related to the employee’s departure, including final paychecks, benefits, and tax documentation.Maintain accurate records of offboarding activities to ensure compliance with company policies and regulatory requirements.Maintain Relationships and Support Transitions:Ensure that knowledge transfer processes are completed to facilitate a smooth transition of responsibilities and minimize disruption.Role AccountabilityHR Proficiency:Ability to obtain updated soft and technical skills related to the job.Delivery:Perform the planned activities to meet the operational and development targets as per delivery schedules.Utilize resources effectively to achieve objectives within efficient cost and time.Provide a periodic report formatted by detailing the deviation and execution of planned tasks.Problem-Solving:Solve any related problems arise and escalate any complex operational issues.Quality:Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.Business Process Improvements:Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.Compliance:Comply to related policy and procedures and work instructions.Health, Safety, and Environment:Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.Academic QualificationBachelor Degree in Human Resources or Any relevant fieldWork Experience2 to 4 YearsTechnical / Functional CompetenciesFormal OrientationsHR Policies and ProceduresNew Hire AdministrationOnboarding ConceptsOnboarding Materials PreparationOnboarding PlanningOnboarding Process Design#J-18808-Ljbffr