Specialist- Client Onboarding (UAE National only)

JOB PURPOSEComplete GTB cash and channel setups as a Maker in various bank systems such as FabOnline iBanking RCD and RCP etc.Complete the complex set-up on LMS VAM EDDS in collaboration with Implementation Managers Product leads Product Sales and ClientInteract with clients for complex set-ups to obtain clarity on the complexity to ensure the set-ups are done right the 1st time.High quality and efficient processing of new and maintenance requests in bank systems at minimal errors (first‑time‑right setup)Systematically obtain signature verification from client services on all the maintenance requests received from the clientsSetup and maintain paper and electronic filing systems for records correspondence and other materialEnsure that all the original documents are sent to Group operations/Record Management Team twice a week for document scanning & archival process as per bank standardsReview & handle the group mailbox and manage it appropriately to process queries within 24 to 48 hoursCreate maintenance tickets on Tatbiq upon receiving the client requests and allocate the same to contract handling team membersImprove the turn‑around time reduce operational errors while process set‑ups both new and maintenance.ACCOUNTABILITIESEnsure that all requests received are attended promptly and efficiently and there is no breach of service agreementsMaintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levelsEstablish effective / efficient communications with internal / external communications throughout the setup processEnsure all forms/contract received from internal stakeholders are validated before any action in the bank systems is performed within the agreed service levelsEnsure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bankSetup and maintain paper and electronic filing systems for records correspondence and other materialAttention to detail and comfort dealing with completing administrative work associated with client onboardingEnsure 100% adherence to compliance rules and support all audit protocols as appropriateEnsure that turnaround time of setup requests are meeting agreed service levelsFocus is on all CIB clients (inclusive of Business Banking)Close liaison and working relationship with staff from GTB Implementation Contract Handling Team Advisory PM Client Services Channel Support (Global) branch network Relationship Managers IT Desk Operations and other relevant stakeholders in the implementation processParticipate in review of service standards and service quality to ensure that we meet and exceed the expectations of our clientsCarry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreementsEstablish effective / efficient communications with internal / external communications throughout the setup processEnsure all forms/contract received from internal stakeholders are validated before any action in the bank systems is performed within the agreed service levelsCarry out all types of GTB cash and channels activity as per approved service level arrangementsAttention to detail in dealing with completing administrative work associated with client implementationsQUALIFICATIONSKnowledgeKey AttributesExperienceSkillsKNOWLEDGESolid understanding of documentation interdependencies between account structures payments collection and electronic banking solutionsGood knowledge of Microsoft applicationsFair understanding of administrative functionsLanguage proficient: fluent (business) EnglishKEY ATTRIBUTESA self‑starter motivated with aptitude and willingness to undertake self‑learningAble to handle confidential informationHigh standards on accuracy and completenessTenacity and follow‑through on agreed action itemsTaking initiativeMust demonstrate a keen interest to learn the business and its processes in order to best support management the teams and clientsEXPERIENCEAt least three years experience in a similar role or competencies in their recent careerSKILLSGood communication skillsGood organizational and planning skillsREMOTE WORKh3>NoEMPLOYMENT TYPEFull‑time#J-18808-Ljbffr