Specialist, Client Care Unit - UAE National

Job SummaryTo perform service operations activities that supplements to the frontend request placed by the client.To manage the generic mailbox of the bank and other activities like client CEMS request checker.To perform survey calling activity and update MIS appropriately.To maintain records / MIS of the types of error and the issues and all complaints handled.Adhere to Key deliverables with focus onProductivity BenchmarkProcess accuracy.Request resolution within SLAKey ResponsibilitiesWork jointly with team and all Units towards achievement of Organizational ObjectivesUnplanned offs