Spa Supervisor

The RoleTo oversee the Recreation operations and recreation facilities of the HotelTo be entrepreneurial and to think beyond the boundaries is expected and not requestedTo provide service that is sincere warm and enthusiastic ensuring the guests satisfactionTo take the time to get to know the guests and to be committed to service excellenceKey Deliverables and ResponsibilitiesPlanning & OrganizingCoordinating purchasing for the Spa & gym with the finance team as per the hotel proceduresPlan gym activities classes and communicate to members and guests.Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.Adhere to and monitor departmental operating expenses as per departmental budget and forecast.Review and monitor departmental work schedules oversee that departmental payroll is in line with budgets.Regularly complete a competitor analysis and make recommendations as required.Work with the marketing team to come up with a plan to meet sales targets.OperationalTrain and develop the recreation team in line with the departmental operating standardsMaintain a consistent focus on improving the overall flow of the recreation operations seeking ways to maximize and improve the operation through productivity management and energy savings programsTo lead and support employees in the achievement of financial operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activitiesFoster a winning solution‑oriented work environment motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestionsTo lead daily Recreation briefings and monthly employee meetingsTo have a complete understanding of and to adhere to Mvenpick Hotels & Resorts policy relating to Fire Hygiene Health and Safety.To drive the performance of the Recreation team members including completion of performance appraisals coaching counselling and performance management in conjunction with Human ResourcesEnsure guests are communicated with and assisted in an efficient warm and professional manner by all team members.To ensure a consistently high standard of grooming is followed and by self and teamActively review guest comments and feedback communicate this with the team members and implement procedures to enhance guest satisfactionHave full knowledge of all products and services provided by the property.Regularly spot check duty shift checklists to ensure tasks are completed.Work with Housekeeping to ensure the Recreation areas and Massage rooms are kept clean and towels are available for members and guests at all times.To carry out any other reasonable duties and responsibilities as assigned.AdministrationTo work closely with the Finance department to produce monthly financial reports timely & accuratelyMaintain up to date member records and data baseTo review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve member/guest satisfaction level as well as employee productivity and satisfactionOversee the implementation of a training plan for all recreation team membersMonitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.QualificationsProven experience working as a Spa SupervisorCPR and First Aid certifications are advantageousEffective communication skillsExceptional customer service skillsAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESSRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr