Spa Host

Who we areOur Hotels: We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process.Reference 2025-5979HotelThe LanaDivision & DepartmentRooms - SpaJob TitleSpa HostContract TypePermanentStatusFull timePosition OverviewWe are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. When submitting your application please let us know if you require any special accommodations during the interview process.We care about your career and are known for having the absolute best people in the industry. When you join us as Spa Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends but also through our award‑winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.What you’ll getCompetitive Salary PackageWorld‑class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService ChargeWhat you’ll doYou will play an integral role in providing a positive and memorable experience for all our spa visitors and hotel guests.Provide essential administrative support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond.Serve as the main point of contact in all communication activities warmly welcoming guests on arrival (discretely and professionally) ensuring they are comfortable and happy at all times.You’ll also effectively operate and manage the spa booking system scheduling appointments and experiences while controlling therapist activity check‑ins and outs transactions stock inventory reports and guest records as well as all other expectations relevant to the ultimate guest spa journey.Organize and maintain a tidy reception spa lobby area and all retail points while representing the Company and partner brand to the highest standard in your appearance and attitude.Participate in achieving individual and departmental targets optimizing revenue in the upselling of spa services and retail products by offering relevant recommendations to our guests confidently.Demonstrate an exceptional guest service promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded.Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As Spa Host at The Lana Dubai you’ll have the oppo