Spa Consultant - L'Occitane, Dubai Marina Mall

Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.From seed to skin, they have a holistic approach and have always been ‘Cultivators of Change’. At L’Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.What you'll be doingOur Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.Build and maintain guest experience standards in order to build strong loyaltyAddress customers' queries about products, prices, availability, product uses, and servicesCommunicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers' expectationsAdvise customers on product ranges best suited to their needsDemonstrate usage and benefits of various brands and productsGenerate sales, while achieving line and sales targets, using make up knowledgeSell-out target tracking at store levelGenerate daily sales reportsParticipate in achieving incentivesTrack post-launch sales at store levelEnsure merchandising levels in the store are met as per the brand guidelinesEnsure in store stock replenishment in the appropriate shelves/counters, at appropriate timesReport stock shortages using the stock order formEnsure stock receipt as per set proceduresWhat you'll need to succeedMinimum 2 years’ experience with providing beauty servicesUnderstanding of the luxury customer experience journeySkilled in performing facials and massagesStrong English communication skillsWhat we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.We Invite All Applicants to ApplyIt Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.#J-18808-Ljbffr