SPA Assistant Manager

We are seeking an experienced SPA Assistant Manager with 2 years of experience in luxury spa or five‑star hospitality environments to oversee spa operations within our premium residential community. The ideal candidate will ensure exceptional wellness experiences aligned with high‑end real estate brand standards and elite clientele expectations.Key ResponsibilitiesOperations ManagementEnsure cleanliness, hygiene, and safety standards are maintainedMonitor booking schedules and optimize appointment flowCustomer ExperienceDeliver high‑quality guest service and handle client inquiriesResolve customer complaints professionally and efficientlyEnsure a welcoming and relaxing environment for all guestsTeam SupportSupervise and support therapists and front desk staffAssist in staff training, scheduling, and performance monitoringMaintain team motivation and productivityPromote spa services, packages, and retail productsSupport achieving monthly sales targetsUpsell treatments and recommend products to clientsAdministrative DutiesAssist in inventory management and stock controlHandle basic reporting, cash handling, and daily sales recordsSupport marketing activities and promotionsRequirementsProven experience in spa, wellness, or hospitality industryStrong leadership and communication skillsCustomer‑focused with problem‑solving abilityKnowledge of spa treatments and productsAbility to work flexible hours, including weekendsPreferred QualificationsDiploma or certification in Hospitality, Spa Management, or related fieldExperience in luxury spa or wellness center#J-18808-Ljbffr