Solutions Engineer

About UsWebEngage is a customer data platform and marketing automation suite that simplifies user engagement and retention. It is a 10‑year‑old SaaS company growing near‑profitably, offering a single dashboard to unify and analyze customer data, engage across multiple channels, and personalize every message, including in‑line web and mobile content. WebEngage serves thousands of brands across E‑Commerce, EdTech, FinTech, FoodTech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.One of the hottest global SaaS companies, it has been recognized by G2 as a Marketing Automation Leader in Asia 2021 and grew 100% YoY, now at $20M ARR with offices in Gurgaon, Mumbai, Bangalore, Dubai, Brazil and Indonesia.LocationRiyadh / Dubai • MENA region • Reports to: Head of Pre‑Sales, EMEAAbout The RoleAs a Solutions Engineer, you’ll serve as the technical bridge between customer needs and WebEngage’s platform capabilities. You will collaborate closely with Sales, Business Development, Marketing, and Product teams to understand customer requirements, design tailored solutions, and demonstrate how WebEngage drives business impact.This role demands a strong mix of technical expertise, consultative problem solving, and storytelling, with the ability to engage confidently across technical, marketing, and executive audiences.Key ResponsibilitiesLead technical discovery and solutioning sessions with prospects to understand business challenges and align them with WebEngage’s platform capabilities.Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders.Execute Proofs of Concept (POCs) to validate integration, performance, and measurable outcomes.Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams.Collaborate across departments—Business Development, Marketing, and Market Research—to identify, qualify, and support the creation of Target Account Lists (TALs).Engage effectively with IT, marketing, and business teams to align on solution architecture, data flows, and implementation strategy.Support Sales and Partner Enablement by developing demo assets, training sessions, and knowledge resources to accelerate deal cycles.Provide structured feedback to internal teams on customer needs, product improvements, and competitive insights.Contribute to go‑to‑market initiatives such as events, webinars, and regional workshops as a technical expert and brand advocate.RequirementsFluency in Arabic and English (spoken and written) is mandatory.5+ years of experience in Pre‑Sales, Solutions Engineering, or Technical Consulting, preferably in SaaS, MarTech, CDP, or Analytics.Strong understanding of Customer Data Platforms (CDPs), data architecture, and integration frameworks (APIs, SDKs, data pipelines).Basic knowledge of AI concepts, including Large Language Models (LLMs), predictive analytics, and basic data science principles.Ability to translate technical capabilities into business value and communicate effectively with technical and executive stakeholders.Hands‑on familiarity with marketing automation, analytics, and CRM ecosystems.Experience with cloud platforms, data integration, and web/mobile SDKs.Excellent presentation, communication, and documentation skills.Strong problem‑solving abilities and a collaborative, cross‑functional mindset.Bachelor’s degree in Computer Science, Engineering, or related technical field.Life At WebEngageTransparency is a core value—team goals are shared, and monthly & quarterly town hall meetings provide a top‑level view.An inclusive culture promoting a relaxed, creative, and productive environment.Autonomy, open communication, and growth opportunities while maintaining a healthy work‑life balance.Perks & BenefitsLearning is a way of life: unlock your full potential with cutting‑edge tools and mentorship (Macbook for Engagers!).Comprehensive medical insurance (with Covid Care facilities), mental‑health programs, and a contemporary leave policy that goes beyond sick leaves.Explore More Herehttps://youtu.be/Y0HjfyMjUpghttps://www.linkedin.com/company/webengagehttps://twitter.com/WebEngage?s=09Equal Opportunity EmployerWebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We take affirmative action to ensure equal opportunity and complete non‑disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned herein above which are protected under the law.#J-18808-Ljbffr