Solutions Engineer

Location: Riyadh/DubaiRegion: MENAReports to: Head of Pre-Sales EMEAAbout Us:WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide across industries like E-Commerce Edtech Fintech Foodtech Media & Publications Gaming BFSI Healthcare and Online Retail.One of the hottest global SaaS companies weve been recognized by G2 as a Marketing Automation Leader in Asia 2021. Were growing 100% year-on-year presently at $20M ARR with offices in Gurgaon Mumbai Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon in-the-ring view of building a company to last.Learn more about us at About the Role:As a Solutions Engineer youll serve as the technical bridge between customerneeds and WebEngages platform capabilities. You will collaborate closely withSales Business Development Marketing and Product teams to understandcustomer requirements design tailored solutions and demonstrate howWebEngage drives business impact.This role demands a strong mix of technical expertise consultative problem solving and storytelling with the ability to engage confidently across technicalmarketing and executive audiences.Key Responsibilities:Lead technical discovery and solutioning sessions with prospects tounderstand business challenges and align them with WebEngagesplatform capabilities.Deliver impactful product demonstrations and presentations tailored toboth technical and business stakeholders.Execute Proofs of Concept (POCs) to validate integration performanceand measurable outcomes.Respond to RFPs/RFIs and prepare detailed technical and functionaldocumentation in collaboration with Product and Engineering teams.Collaborate across departments Business Development Marketingand Market Research to identify qualify and support the creation ofTarget Account Lists (TALs).Engage effectively with IT marketing and business teams to align onsolution architecture data flows and implementation strategy.Support Sales and Partner Enablement by developing demo assetstraining sessions and knowledge resources to accelerate deal cycles.Provide structured feedback to internal teams on customer needsproduct improvements and competitive insights.Contribute to go-to-market initiatives such as events webinars andregional workshops as a technical expert and brand advocate.Requirements:Fluency in Arabic and English (spoken and written) is mandatory.5 years of experience in Pre-Sales Solutions Engineering or TechnicalConsulting preferably in SaaS MarTech CDP or Analytics.Strong understanding of Customer Data Platforms (CDPs) dataarchitecture and integration frameworks (APIs SDKs data pipelines).Basic knowledge of AI concepts including Large Language Models(LLMs) predictive analytics and basic data science principles.Ability to translate technical capabilities into business value andcommunicate effectively with technical and executive stakeholders.Hands-on familiarity with marketing automation analytics and CRMecosystems.Experience with cloud platforms data integration and web/mobileSDKs.Excellent presentation communication and documentation skills.Strong problem-solving abilities and a collaborative cross-functionalmindset.Bachelors degree in Computer Science Engineering or relatedtechnical field.Life at WebEngage:We take transparency very seriously. Along with a full view of team goals get a top-level view across the board with our monthly & quarterly town hall meetings.A highly inclusive work culture that promotes a relaxed creative and productive environment.Practice autonomy open communication growth opportunities while maintaining a perfect work-life balancePerks & Benefits:Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)Get the best in class medical insurance (with Covid Care facilities) programs for taking care of your mental health and a Contemporary Leave Policy (beyond sick leaves)Explore more here: you think you fit the bill Come along letʼs redefine the future of Marketing Automation!WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative innovative and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-d