Software Support Technician

Job Description As a Software Support Technician at XPEL, Inc., your role will involve providing Level 1 technical support to both customers and internal employees. This includes assisting with hardware such as computers, tablets, printers, plotters, as well as software like Windows 10/11, DAP (Design Access Program), and Office 365. You will also be responsible for managing the Access Control system, licenses for various applications, creating IT knowledge articles for end-users, and re-imaging computers. Your key responsibilities will include: - Answering calls from customers and internal employees - Assisting with the installation, operation, and troubleshooting of cutting plotters - Providing end-user training on plotter use, XPEL DAP software, and other common applications - Documenting and training on troubleshooting steps for common errors - Providing Tier 1 Tech Support for hardware (laptops, tablets, printers, plotters, cell phones) and software (MS Office, XPEL DAP Software, MS Edge, etc.) - Creating and deleting new Active Directory and O365 accounts - Managing permissions in Active Directory and software licenses - Managing IT procurement for various hardware and software - Managing the Access Control System by adding and removing badges and providing door access - Maintaining clear communication with customers and team members - Following documented processes and procedures consistently - Participating in pre-release testing for new products - Providing feedback to improve products and services Qualifications required for this role: - Associate degree in Computer Science or a business-related field - Minimum 4 years of experience in Helpdesk Support Tier 1 Hardware and Software - Minimum 2 years of experience in O365 - Minimum 3 years of experience in Windows 10/11 - Maintenance support to Plotters is a plus Additional details about the company were not provided in the job description. XPEL, Inc. offers a competitive salary and comprehensive benefits package. You will have the opportunity to lead and contribute to innovative projects in the automotive technology sector, access cutting-edge technologies, and avail professional development opportunities. The company fosters a collaborative and inclusive culture that values creativity and innovation. Languages Required: English Travel requirements: 10% of the time XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity As a Software Support Technician at XPEL, Inc., your role will involve providing Level 1 technical support to both customers and internal employees. This includes assisting with hardware such as computers, tablets, printers, plotters, as well as software like Windows 10/11, DAP (Design Access Program), and Office 365. You will also be responsible for managing the Access Control system, licenses for various applications, creating IT knowledge articles for end-users, and re-imaging computers. Your key responsibilities will include: - Answering calls from customers and internal employees - Assisting with the installation, operation, and troubleshooting of cutting plotters - Providing end-user training on plotter use, XPEL DAP software, and other common applications - Documenting and training on troubleshooting steps for common errors - Providing Tier 1 Tech Support for hardware (laptops, tablets, printers, plotters, cell phones) and software (MS Office, XPEL DAP Software, MS Edge, etc.) - Creating and deleting new Active Directory and O365 accounts - Managing permissions in Active Directory and software licenses - Managing IT procurement for various hardware and software - Managing the Access Control System by adding and removing badges and providing door access - Maintaining clear communication with customers and team members - Following documented processes and procedures consistently - Participating in pre-release testing for new products - Providing feedback to improve products and services Qualifications required for this role: - Associate degree in Computer Science or a business-related field - Minimum 4 years of experience in Helpdesk Support Tier 1 Hardware and Software - Minimum 2 years of experience in O365 - Minimum 3 years of experience in Windows 10/11 - Maintenance support to Plotters is a plus Additional details about the company were not provided in the job description. XPEL, Inc. offers a competitive salary and comprehensive benefits package. You will have the opportunity to lead and contribute to innovative projects in the automotive technology sector, access cutting-edge technologies, and avail professional development opportunities. The company fosters a collaborative and inclusive culture that values creativity and innovation. Languages Required: English Travel requirements: 10% of the time XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity